GVTC Elevate

Simplify your streaming experience and access Netflix®, YouTube® and Pandora® from your TV Channel Guide.

Learn how to unlock GVTC Elevate's features with our user guides and FAQs.

Complete User Guide PDFRemote Guide PDFDVR Guide PDFVOD Guide PDFParental Control Guide PDF


GVTC Elevate FAQ

Why does my TV channel guide look different?

GVTC has upgraded to the GVTC Elevate TV channel guide to provide our customers a better watching and streaming experience.

Will I lose my recorded content?

No, this enhancement will not change previously recorded or scheduled content.

Will all customers get upgraded to the new GVTC Elevate TV channel guide?

No, only customers on our Arris platform will see the new GVTC Elevate TV channel guide. Existing customers with Cisco boxes will remain on the Rovi guide. Customers can upgrade to WHDVR which requires a visit from a GVTC technician at no additional charge.

I only have GVTC TV service, why don’t I see the Netflix®, YouTube®, or Pandora® apps?

GVTC Internet is required for use of integrated GVTC Elevate apps.

Can I change back to the previous channel guide?

No, the old guide is no longer being supported or updated.

Do I have to change out my old remote for a new Netflix® one?

No, GVTC Elevate apps will work with existing Arris remotes. All new customers going forward will be given the new remotes. Old remotes can be swapped out for new ones at customer's request.

Can I program my sound bar or surround sound system to the new Netflix® remote?

Yes, instructions are on the Remote Quick Start Guide.

How many WHDVR players can I have at my home?

GVTC Elevate gives customers up to 6 simultaneous streams.  This limits the number of players available at one location to 6. The previous limit was 5.

Can I record more than one show at a time?

Yes; with the Elevate WDVR you can record up to six different shows at the same time. If all 6 streams are recording new content, only recorded or recording content can be viewed.

How many recordings can I keep on my WHDVR?

You can record approximately up to 350 hours of SD programming with 1 terabyte of storage. That amount will be reduced with HD content.

Can I record a program from the beginning if it has already started?

Yes; as long as you started watching the show from the beginning. You must, within the first half hour of the show, press the RECORD button and the recording will begin at the beginning of the show. If you change the channel before you press record and then change back, the show may no longer be able to record from the beginning.

Is a Netflix® subscription included with my GVTC TV service?

No, you will need to set up a subscription to use the Netflix®, Pandora®, YouTube® apps.